When Kimball Hill Homes in Rolling Meadows, Ill., adopted a Nextel in-the-field phone system three years ago, there was some initial push back to the idea. After all, equiping 400 field personnel with new phones isn't a cheap proposition. But the move paid off handsomely, with the company being able to reduce cycle time by 5 percent, a sizeable chunk of change.
Avoiding Communications Systems Breakdowns
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